Client Change Specialist

Shabreen Taj recrute

Description de l'offre

• Share responsibility with manager and assistant manager for accurate and timely work (extent to which activities are shared depends on client and tenure of Client Operations Support Team member) • Share responsibility with other teams (e.g. Sec Val) to ensure data inquiries and requests are completely and accurately resolved

Complément d'information

State Street Corporation (NYSE: STT) is the world’s leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $27.48 trillion in assets under custody and administration and $2.38 trillion in assets under management as of March 31, 2014, State Street operates globally in more than 100 geographic markets and employs 29,530 worldwide. For more information, visit State Street’s website at http://www.statestreet.com/.

Offer assistance to junior team members to achieve results
• Respond in a timely manner to Client inquiries
• Proactively share new ideas of process improvements in team meetings
• Build functional and technical knowledge across multiple disciplines
• Ensure job procedures are followed such as creating a security file used as part of the reconciliation process
• Ensure all system information is processed accurately to meet internal standards
• Validate results when issues are corrected and communicate resolution has been reached
• Follow procedures to perform data analysis and provide first level insight and interpretation
• Raise ideas to manager to support operational improvements
• Demonstrate strong understanding in operations and assist junior staff in daily operations
• Follow procedures to perform daily operations and provide first level insight and interpretation
• Propose any enhancement as necessary
• Elevate any issues and incidents to manager in timely manner
• Responsible for client reporting
• Review and resolve complex exceptions & investigations
• Responsible for client relations
• Workload allocation & team management
• Multilingual capabilities where applicable
• Oversight of complex operating