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Orange Cyberdefense Belgium recrute
http://www.orange-business.com/fr/securiteDescription de l'offre
About you
Ability to work in a team, to report and to work under pressure
Good Communication skills and Customer Oriented
Rigorous and ambitious
Passionate about IT
Following or planning to follow a Bachelor in IT
Good knowledge of TCP/IP (protocols, routing, packet filtering, proxy)
Working / Technical English mandatory + French or Dutch
Cisco CCNA knowledge is a plus
Complément d'information
Tasks
Day-to-day incoming calls/mails management for the NSOC
Creation, handling and follow-up of incidents notified by supervisor or customers
Escalation management (making sure 2nd line & 3rd line respects SLA’s)
Resolve incidents for which established processes are defined
Keep CMDB up-to-date
Possible evolution towards 2nd line support role (solving incidents and deployment of
equipment at client’s)
Location: Brussels
Contract : Internship contract
Personne de contact
Tél. :+ 32 3 360 90 20